NOTE:
Before beginning with this step, turn the computer over and look for a HP K104 battery compartment door. If there is no battery compartment , you will be unable to perform these steps.
1. Remove the notebook battery and check the contact points to make sure they are not damaged.
2. Unplug all USB devices from the notebook.
Many notebook models continue to provide power to USB devices through the USB ports, even when the computer is powered off or in a suspended state.
3. Unplug the HP AC adapter.
4. Insert the HP K104 battery into the battery compartment on the bottom of the notebook computer.
5. Plug the AC adapter into the computer and into an AC wall outlet, then allow the battery to charge for 15 to 30 minutes.
NOTE:
The power LED, located near the power icon, glows while the battery is charging.
6. Unplug the power adapter cord from the notebook.
7. Press and release the Power button to start the computer using only the battery as the power source.
If the computer powers on, the HP K104 battery is functioning. Run the HP Battery Check utility to evaluate the battery at Testing and Calibrating the Battery (Windows).
If the computer does not power on, continue to the next step.
8. If you have a second battery for your computer, replace the original battery with the second battery and perform the troubleshooting steps again.
If the computer powers on with the second battery and the battery charges correctly, Please order a new battery here: https://www.storebattery.co.nz
If the problem remains with the new battery, you might need to replace the system board. Contact HP Customer Support for further assistance.
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| HP K104 battery |
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| HP K104 battery |
Voltage: 14.8V
Capacity: 2670mAh (41Wh)
Battery cells: 4-cell
Chemical: Li-ion
Battery Color: black
Condition: new original battery
Warranty: 9 months
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