Why is my dell inspiron 13 7370 saying "plugged in, not charging"?

Here is how to troubleshoot this "plugged in, not charging" issue: https://www.dell.com/support/article/us/en/19/sln286359/plugged-in-not-charging-message-in-windows-vista-and-7?lang=en,

Brand new dell inspiron 13 7370 11.4V 3166mAh laptop batteries
Price: N$108.90 (Including taxes)
Voltage: 11.4V
Capacity: 3166mAh (38Wh)
Battery cells: 3-cell
Chemical: Li-ion
Battery Color: black
Condition: new original battery
Warranty: 9 months

This battery is also fully compatible with DELL Inspiron 13 7373, Inspiron 13 7380, Vostro 5370, Inspiron 5370, Inspiron 7386.

The battery is available here: https://www.storebattery.co.nz/dell-inspiron-13-7370-11.4v-3166mah-laptop-battery-store-for-new-zealand-p-228386.html